RETURN & REFUND POLICY

We want you to be happy with your ProtoSolo product. If something arrives damaged, defective, or isn't working as intended, please contact us. We'll work with you to make it right.

MADE-TO-ORDER PRODUCTS

Many ProtoSolo products are manufactured or assembled specifically for each order. Because production may begin shortly after an order is placed, made-to-order products are generally not eligible for returns or exchanges due to a change of mind, ordering the wrong product, or deciding the product is no longer needed.

If you need to cancel or change an order, contact us as soon as possible. If production has not yet begun, we'll make every reasonable effort to accommodate the request.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 10 days of delivery with your order number, a description of the issue, and photos or other reasonable documentation showing the damage or defect. Additional information may be requested when necessary to evaluate the issue.

Depending on the situation, we'll work with you toward an appropriate solution, which may include troubleshooting, a replacement component, repair, replacement product, or refund.

When a return is necessary because of an error by ProtoSolo, we will provide or reimburse reasonable return shipping costs. In some cases, such as shipping damage, returning the original product may not be necessary and a replacement may be provided instead.

Please don't return an item without contacting us first.

REPLACEMENT PARTS & REPAIRABILITY

ProtoSolo products are designed as serviceable assemblies whenever practical. If an individual component becomes damaged or lost, a replacement part may be available without replacing the entire product.

If you're unsure what part you need, contact us and we'll help identify it.

COMPATIBILITY & ORDERING THE WRONG PRODUCT

Many ProtoSolo products are designed for a specific device, generation, or configuration. Compatibility information is provided on each product page.

Please verify that you're ordering the correct version for your hardware. Items ordered for an incompatible device or configuration are generally not eligible for return once production has begun or the item has shipped.

If you're unsure about compatibility, contact us before ordering—we're happy to help.

CUSTOM PROJECTS & PERSONALIZED ITEMS

Custom-designed, modified, personalized, or otherwise customer-specific products are not returnable unless they arrive damaged, defective, or materially different from the agreed-upon design.

BLEMISH / CLEARANCE ITEMS

Products specifically identified as blemished, clearance, final sale, or non-returnable are final sale. Any known cosmetic condition or limitation will be described on the product page.

REFUNDS

When a refund is approved, it will be issued to the original payment method within 5 business days. Additional processing time may be required by your payment provider or financial institution before the funds appear in your account.

Original shipping charges are generally non-refundable unless the return results from our error or the product arrived damaged or defective.

CONTACT US

If there's a problem with an order, please contact ProtoSolo through our Support page. Include your order number and a brief description of the issue so we can help as quickly as possible.